أجزاء من هذه الصفحة غير متاحة بعد بهذه اللغة، وتُعرض بالإنجليزية.
For the conversations your service is currently not having
Most services have an interpreter route for the formal appointment. Very few have anything for the twenty minutes at the front door that decides whether the formal appointment ever happens. My Words is a web application for that twenty minutes, with nothing to install on either side.
The gap this sits in
When someone arrives and there is no shared language, the realistic options today are a booked interpreter days away, a phone line with a wait and no context, a family member who should not be in the room, or a consumer translation app used sentence by sentence with nobody able to tell how well it did.
What that gap costs you is the conversation that gets shortened, the disclosure that never surfaces, the option nobody explains, and the person who is asked to come back another day. A bad translation is the least of it.
What changes
My Words gives a member of staff a way to hold that conversation now, in a form that keeps context across the whole exchange, tells them when it is unsure, and leaves a record of what was actually said.
It does not change who is responsible for the decision. The professional is still the professional.
Early, not instead
Good fit. First contact and triage, drop-ins and duty desks, wellbeing and support conversations, explaining options and next steps, arranging the appointment that does need an interpreter.
Wrong fit. Statutory assessments, legal proceedings, clinical consent, formal safeguarding interviews, anything that will be relied on as an evidential record.
The questions services actually ask
Answered plainly enough that you can forward the page to whoever has to approve this.
Tell us about the conversations
The most useful first message describes the setting, the languages you meet most often, and what currently happens when nobody in the building shares a language with the person in front of you.