أجزاء من هذه الصفحة غير متاحة بعد بهذه اللغة، وتُعرض بالإنجليزية.
Your Return on Investment
We are not going to quote you a percentage. What we can do is show you the arithmetic and let you put your own numbers in it.
Your Return on Investment
We are not going to quote you a percentage. Nobody has independently measured this yet, the academic validation is still being arranged, and a saving figure invented by the supplier is worth nothing in a business case anyway. What we can do is show you the arithmetic and let you put your own numbers in it.
What the language gap costs you now
Four lines, all of which your service already pays. Three of them you can price from your own records this afternoon.
- Interpreter bookings for conversations that did not need one. Your finance system knows the unit cost and your booking records know the volume. The question is what proportion were triage, a status update, an explanation of next steps, or arranging the appointment that did need an interpreter.
- Second appointments. Every conversation that ends in "come back when we can get an interpreter" is a repeat visit: another slot, another staff hour, another journey for the person, and a gap in which their situation can get worse.
- Staff time at the desk. The minutes spent working around the gap with a phone app, a colleague who speaks some of the language, or a relative who should not be in the room.
- The conversation that did not happen. The disclosure not made, the option not explained, the entitlement not claimed. You cannot price this one, and in most services it is the largest.
The arithmetic
Take the number of conversations a month where nobody in the building shares a language with the person in front of you. Split it on the safeguards page, which lists the conversations that genuinely need a qualified interpreter and is deliberately conservative. My Words is only ever about the second group.
Against the second group, put the monthly plan price from the pricing page. Because every plan is rolling month to month, that is your entire exposure: if the first month does not move any of the four lines above, you stop.
If your evaluation asks about social value
Public bodies weighing this under the Public Services (Social Value) Act have a separate set of questions, and what we can and cannot evidence against them is set out on social value.
What to measure once you start
The product produces its own evidence, so the before-and-after does not need a separate exercise. From the first day you have the number of conversations held, the languages they were in, the fidelity score on each turn, and the transcripts. Set your baseline from the four lines above before you switch on, and you have a comparison rather than an impression.
What we can and cannot evidence
We can evidence. What the product does on each turn, in your own transcripts and scores, from day one.
We cannot evidence yet. A sector-wide saving figure, a productivity multiplier, or an outcome claim. Independent academic validation is being arranged with a UK university partner and that work has not been done.
If a supplier hands you a percentage for something nobody has measured, ask them where it came from before you put it in a paper that has your name on it.