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How a service starts
My Words is a working product, used in the browser your staff already have, for the conversations where nobody in the building shares a language with the person in front of them. Setting a service up is a few short pieces of work, done with us.
Seven pieces of work
None of them takes long. We do the setting up with you, because an organisation account is created by us at the moment rather than through a signup form.
Tell us about the service
The teams involved, roughly how many staff, and the languages you meet most often. That is enough to settle which tier fits, and the plan is rolling month to month, so what you are agreeing to at this point is one month. Organisation pricing sets out the three tiers.
Agree the boundary
Which conversations your staff will use this for, and which always go to a qualified interpreter. The safeguards page is the list we start from and it is deliberately conservative. Whatever you settle on goes into the guidance your staff get, where they will see it.
Accounts and group settings
We create the organisation, its groups, the permissions and the staff accounts with you. Staff sign in with a passkey or with a username and password backed by a two-factor code. Single sign-on against your own identity provider is available on enterprise plans.
Languages, vocabulary and templates
The languages your service meets, your terminology, local schemes and form names, how formal the output should read, and the openings and explanations your staff type most often. These are held at group level so every worker draws on the same set. What you get covers each of them.
Brief the staff
What the markers beside a turn mean, what to do when the tool puts a clarifying question back, when to stop and book an interpreter, and which surface to use. The user guide is written for the person at the desk and is short enough to read in one sitting.
Go live
Usually one team or one duty desk first, so the settings can be adjusted on real conversations before the rest of the service joins. There is nothing to install for your staff and nothing for the other person to install either. Transcripts and per-turn scores are there from the first conversation.
Review what happened
We look at it with you: the conversations held, the languages they were in, the scores, and the points where staff stopped. That is where vocabulary, templates and the boundary get corrected. If you want to, your service can also feed into the independent academic validation being arranged, which is optional and takes nothing identifying anyone outside your organisation.
Start by describing the service
The teams, roughly how many staff, the languages you meet most often, and what currently happens when nobody in the building shares a language with the person in front of you. That is enough for us to come back with the tier and a date for setting it up.