أجزاء من هذه الصفحة غير متاحة بعد بهذه اللغة، وتُعرض بالإنجليزية.
What you get, and what it asks of you
The things a service needs that an individual does not, and the things your information governance team will ask about first.
What you get, and what it asks of you
Organisation accounts
Staff accounts are grouped by organisation, with per-group settings and permissions, so nobody has to rebuild the team's settings inside their own login.
Sign-in
Staff sign in with a passkey, unlocked by whatever already unlocks their device, or with a username and password backed by a two-factor code. This is a tool used on the same machines as your case management system, so it is treated that way.
An audit trail
Conversations, revisions, clarifications and administrative actions are recorded. You can see what was said, what was corrected, and by whom.
Reviewable transcripts
A finished conversation can be reopened as a read-only record, including the score attached to each turn at the time.
Templates
Common openings and explanations can be prepared once at group level, so staff are not retyping the same tenancy or safeguarding explanation.
Case management
Conversations belong to a case rather than to one worker's login, so a colleague picking it up later has what was already said and established.
Domain knowledge
Your terminology, local schemes and form names held at group level, so every worker's translations draw on the same vocabulary.
Output styles
How formal a translation should read, how plain, and how much explanation to put around a technical term. Configured at group level, so two workers explaining the same thing explain it the same way.
Nothing to install for the other person
Either the shared screen, or a single link that opens in the browser they already have. Nothing to download, no account to create.