Privacy

This website

mywords.chat is a set of pages with one form on it, for contact. It has no accounts, no sign-in and no tracking. Accounts, credentials, payment and support tickets are all handled by the application at app.mywords.chat, which is a separate system from this one.

1. One cookie is set: a session identifier that remembers which page you are reading, so the language chooser can open that page in the language you pick. It contains a random reference, identifies nobody, is used for nothing else, and expires when you close your browser.
2. No analytics or tracking. There is no third-party analytics script, no advertising pixel and no social tracking.
3. No third-party assets. Fonts, images and the stylesheet are all served from this domain, so loading a page does not make a request to anyone else.
4. There is no script. The site runs no JavaScript, so nothing about you is read or measured in your browser.
5. The contact form is not wired to anything yet. When it is, what you type will be sent to our own server, over HTTPS, and used only to answer you. Nothing else on this site collects or transmits anything, and no credential is ever entered on it.
6. Server logs. The web server that serves these pages keeps ordinary access logs, which include IP addresses, for security and diagnostics. These are kept for a limited period and are not used to profile anyone.

If you email us

We keep the correspondence so we can answer it and follow it up, and we do not use it for anything else. Please do not include details about an identifiable person you are supporting; describe the situation in general terms instead.

The product

My Words is used by organisations, and in that setting the organisation using it is responsible for the personal data in the conversation. This section describes how the product behaves, so nobody has to reverse-engineer it.

What is processed

1. What each person writes in the conversation, and its translation.
2. The facts recorded about the conversation: the setting, the situation, who is present, and anything the worker or the person themselves declares.
3. Attributes of the people in the conversation, including age band and gender, where these have been entered, declared or picked up from what was said. These are used to choose correct referring terms in the target language and are part of the conversation record.
4. Per-turn fidelity scores, revisions and clarifying questions.
5. Staff account details, and an audit record of administrative actions.

Where it goes

Translating a conversation means sending its content to a hosted large language model. That is inherent to how the product works, not an optional integration, and it means conversation content leaves the organisation's own systems in the course of being translated.

Conversation content is also stored so that an exchange can be reviewed afterwards and so the project can evaluate how well the mediation worked.

What this means in practice

If your service handles disclosures that must not leave your infrastructure, weigh this before you start rather than after. Raise it early and we can work with it. Deployment options that change this picture are an open question we are working on.

Telling the other person

The person in the conversation should be told that a machine translation tool is being used and that they can ask for an interpreter instead. Where a supervisor is present in a conversation, the product states so to everyone in it.

Contact and rights

For anything about this website, or to ask what we hold from correspondence, write to [email protected].

For a conversation held in a service using My Words, the organisation running that service is the first point of contact, since it is their conversation and their duty of care. We will support them in answering it.

You have the right to complain to the Information Commissioner's Office if you think personal data has been handled improperly.

For the controller and processor split, special category data, rights, and the terms that must be agreed before a service starts, see data protection and UK GDPR.

My Words is a project of C2 Discovery Labs CIC. This notice describes the site and product as they currently work; it is updated when that changes.