Fit ye get, an fit it speirs o ye
The things a service needs that an individual disna, an the things yer information governance team will speir aboot first.
Fit ye get, an fit it speirs o ye
Organisation accoonts
Staff accoonts are grouped by organisation, wi settins an permissions for ilka group, sae naebody his tae big the team's settins ower again inside their ain login.
Loggin in
Staff sign in wi a passkey, unlockit by fitiver aaready unlocks their device, or wi a username an password backit by a twa-factor code. This is a tool used on the same machines as yer case management system, sae it's treatit that wye.
An audit trail
Conversations, revisions, clarifications an administrative actions are aa recordit. Ye can see fit wis said, fit wis correctit, an by fa.
Transcripts ye can review
A feenished conversation can be opened again as a read-only record, includin the score attached tae ilka turn at the time.
Templates
Common openins an explanations can be prepared aince at group level, sae staff arena typin the same tenancy or safeguardin explanation ower an ower.
Case management
Conversations belang tae a case raither nor tae ae warker's login, sae a colleague takkin it up later his fit wis aaready said an settled.
Domain knowledge
Yer terminology, local schemes an form names hauden at group level, sae ilka warker's owersettins draw on the same vocabulary.
Output styles
Foo formal an owersettin shid read, foo plain, an foo muckle explanation tae pit roon a technical term. Set at group level, sae twa warkers explainin the same thing explain it the same wye.
Naething tae install for the ither body
Aither the shared screen, or ae link that opens in the browser they hae aaready. Naething tae download, nae accoont tae create.