FAQ
The questions fowk really dee speir
Includin the aakward eens. If yours isna here, speir it an we'll answer it, an likely add it forbye.
Gettin startit
Is it ready, an foo div we stert
- Foo mature is it?
- It's a warkin product, testit an in use, an ye can stert on it the day. It began as Turnstone, a proof o concept that wis wirkit up intae a warkin system an his sinsyne shiftit intae C2 Discovery Labs CIC. My Words is that same system, rebrandit. The development gyangs on: speech in an oot, document owersettin an mair leids are neist.
- Foo div we actually sign up?
- The day, by speirin. Registration, login an GoCardless peyment are bein biggit an will be self-service aince they're deen. Naething aboot the product itsel hings on that: the application is warkin the noo an we can hae ye on it wioot it.
- Div we hae tae install onything?
- Na. It rins in the browser ye hae aaready, on the machines ye use aaready. The ither body installs naething an creates nae accoont: aither they read the shared screen, or they open ae link on their ain phone.
- Foo lang dis it tak tae set up?
- An individual accoont is meenits. An organisation is a short bit o wark: accoonts, group settins, leids, templates an a briefin for staff on fit the score markers mean an fan tae stop an book an interpreter.
Cost an terms
Fit it costs an fit ye're committin tae
- Fit dis it cost?
- A single-warker plan an three organisation tiers. The nummers are on the prices page.
- Is there a contract or a minimum term?
- Na. Ilka plan rins month tae month an ye can cancel at ony time, the organisation tiers included. There's nae notice period an nae exit fee. We'd raither keep a service acause it's usefu nor acause it's lockit in.
- Foo can we pey?
- Peyments rin throwe GoCardless: a monthly Direct Debit on ony plan, or a ae-aff bank peyment far yer finance team wid raither pey a period up front. Invoice an purchase order wark on ony o the organisation tiers. We niver see nor haud yer bank details.
- Fit if we ootgrow a tier?
- Move up fae the neist month. Naebody gets lockit oot in the middle o a conversation for gaun ower a seat coont, an ye can move back doon again jist as easy.
- Is the price gaun tae lowp aince ye're established?
- On a rollin plan we can only iver chynge a price gaun forrit, an ye'd be telt afore the month it applied tae raither nor findin it on an invoice. If it's nae wirth the new price ye stop, an that's the hale pint o nae tyin ye in.
- Dis this replace oor interpreter budget?
- Na, an a business case biggit on that basis is een we'll argie agin. It's for conversations that hae nae interpreter at aa the noo. The safeguards page lists the conversations ye shid aye be bookin an interpreter for, an it's deliberately conservative.
- Can ye gie us a return-on-investment figure?
- Nae een we made up oorsels. Naebody his independently measured this yet an the academic validation is aye bein arranged. Fit we can gie ye is the arithmetic, an yer ain transcripts an scores fae day een, that's fit the business case page sets oot.
Data an information governance
Fit happens tae fit fowk say
- Far dis conversation content gyang?
- Owersettin a conversation means sendin its content tae a hosted language model. That's inherent tae foo the product warks an canna be switched aff, sae conversation content leaves yer systems in the coorse o bein owerset. It's stored an aa, sae the exchange can be reviewed an auditit. The privacy page sets this oot in full.
- Oor information governance winna allou that. Is that the end o it?
- Tell us at the stert. It's a genuine constraint for some services, an an open question we're warkin on, an we'd raither hear it nor argie wi it.
- Can we self-host it?
- Nae the day. The application is an ordinar PHP an MariaDB web stack, sae the hostin isna the haard pairt; the owersettin caas tae a hosted language model are.
- Fit dis it record aboot the body bein helpit?
- Fit they wrote an its owersettin, the facts recordit aboot the conversation, an attributes like age band an gender far these were entered, telt or pickit up fae fit wis said. Thae attributes are used tae pick the richt referrin terms in the target leid. They're visible tae the warker an can be correctit.
- Fa is the data controller?
- For a conversation held in yer service, ye are. It's yer conversation an yer duty o care, an we support ye in answerin onything that comes oot o it.
Fit it dis
Foo weel it warks, an far it stops
- Foo accurate is it?
- Accuracy varies by leid, by domain an by foo clearly the source wis pit, sae the system scores ilka turn an shaws ye that score. Ae headline figure coverin ilka leid an ilka conversation wid be near eneuch meaningless.
- Fit leids?
- Fowerty, coverin European leids an the indigenous leids o these islands, Welsh an Scottish Gaelic included. Non-Latin scripts, includin Arabic, Urdu, Bengali, Somali, Farsi an Mandarin, are the neist block o wark. The hale list is on the leids page.
- Dis it dee speech?
- Nae yet. The day baith fowk type. Speech tae text an text tae speech are bein biggit, alang wi document owersettin.
- Far shid we nae use it?
- Statutory assessments an decisions, legal proceedins an advice, clinical consultation an consent, formal safeguardin interviews, an ony conversation far a mistak wid be haard tae pit richt. The safeguards page is the full statement an is written tae be haundit tae staff jist as it stands.
- Fit happens fan it isna shuir?
- If an owersettin scores unner the threshold it writes it ower again afore the ither body sees it. If the source itsel is ambiguous it speirs a specific question at the spikker in their ain leid insteid o pickin an interpretation. Far there's nae score for a turn, naething is shawn.
Nae answered here
Speir us the een that's missin
Especially if it's a question ye need answered afore ye cud pit this in front o a manager. Thae are the eens wirth addin.