Safeguardin the body ye're spikkin wi
Use My Words for the straichtforrit conversation, an stop at the pint far ye're nae certain. It's biggit tae mak that pint visible tae ye fyle the conversation is aye rinnin. It disna tak the place o yer professional responsibility or yer judgement at ony pint.
Foo an owersettin is produced an checkit
Safe use sterts wi kennin fit happens tae a turn afore the ither body reads it. Naething here is a settin ye hae tae switch on. It happens on ilka turn, ilka time.
- It owersets in context. The turn gyangs tae a language model wi the conversation sae faur, the facts recordit aboot the situation, an yer domain vocabulary in scope. It's nae owerset as an isolated sentence.
- It assesses its ain wark. A saicont, separate caa scores that owersettin for fidelity agin the source: dis it cairry the same meanin, the same register, the same specifics. The score is a nummer, an it's attached tae that turn.
- A peer score is actit on automatically. If the score faas unner the configured threshold, the tool writes the owersettin ower again afore the ither body iver sees it. Baith versions bide in the record. Naebody his tae notice the problem for it tae be sortit.
- Far it canna be confident, it speirs insteid o guessin. If the source itsel canna be owerset wi confidence, an unfeenished sentence, or a term that cud mean twa gey different things, the tool pits a short, specific question back tae the spikker in their ain leid an wytes. It disna pick an interpretation an cairry on.
The warker sees a short note aside the turn sayin fit that check faund. Far there's nae score for a turn, the space is teem: an unchecked turn is niver drawn as a checkit een.
A tool that scores its ain wark an pits a question back fan it canna be shuir gies ye somethin tae act on fyle the conversation is aye live. That's fit the lave o this page taks it ye hae in front o ye. Fan it isna shuir gyangs throwe the twa mechanisms in mair detail.
Far tae stop
This tool is biggit for the straichtforrit conversations: the twinty meenits at a front door that wid itherwise be pit aff for want o a leid in common. Hannlin thae eens here is fit keeps interpreter time free for the conversations that genuinely need it. My Words isna meant tae tak the place o a qualified human interpreter in formal, legal, clinical or high-risk situations, an the categories ablow are niver in scope, fitiver the tool leuks tae be managin.
- Statutory assessments an decisionsHomelessness duty decisions, care assessments, capacity assessments, onything far the record is the basis o a legal duty.
- Legal proceedins an adviceCourt, tribunal, police interview, formal legal advice, onything that'll be testit as evidence.
- Clinical consultation an consentDiagnosis, treatment options, consent tae a procedure, medication instructions.
- Formal safeguardin interviewsFar the account itsel is bein taen an will be lippened on.
- Ony conversation far a mistak wid be haard tae undeeIf a misunnerstaunin cudna be catched an sortit in the neist fyow meenits, this isna the tool.
Context the system picks up, includin risk factors
As a conversation rins, My Words taks structured facts oot o fit's said an cairries them intae the turns that follow. Ilka een is stored wi the category it belangs tae an a confidence figure, an can be pinned, correctit or superseded as the picture chynges.
A gweed deal o fit comes up this wye is risk-relevant, acause it's fit fowk really spik aboot at a front door: mental health, rent arrears, tenancy status, a benefits application that's stalled, fa's in the hoosehaud, the age o a bairn. It arrives wioot onybody rinnin an assessment, an that's the pint. Somebody explainin their situation in their saicont leid shidna hae tae ken forbye fit detail wis the important een.
Foo that's read maiters as muckle as fit it catches, sae there are rules aboot it.
- It brings things up. Ye assess them. An extractit fact is a prompt tae yer professional judgement. It's niver a findin, a score agin the body, or a safeguardin assessment, an naething it produces belangs in a case record as if it were an assessment ye cairried oot yersel.
- A teem panel means naething. The want o a fact isna a clearance, an isna evidence that there's naething there. It'll miss things, especially far a body is bein cannie aboot fit they say, an that's exactly the circumstance that maiters maist. Niver read a quait screen as reassurance.
- Ilka fact cairries a confidence figure, an ye can see it. Confidence describes foo shuir the extraction wis, an naething aboot fither the thing is true. Check onything ye're aboot tae act on.
- It disna tak the place o yer safeguardin procedure. Yer thresholds, yer escalation routes an yer statutory duties are aa unchynged. If yer procedure says refer, than refer, fither or nae the tool noticed onything.
- It's nae a screenin or triage instrument. It hisna been validated as een, it's nae offered as een, an it maunna be used tae decide fa gets seen, in fit order, or at fit level o service.
- Sort fit's wrang. A fact left uncorrectit cairries intae ilka turn efter it an shapes the owersettins that follow. That applies as muckle tae age band an gender as tae onything else.
The reason this exists is that leid barriers hide risk: a body explainin a kittle situation throwe a tool gies less awa nor they wid in their ain wirds tae somebody that spiks them. The reason tae be cannie wi it is that a tool that leuks tae be watchin for danger invites fowk tae stop watchin themsels.
It disna tak the place o professional responsibility or judgement
My Words is a support tool inside a conversation that a body is rinnin. It owersets, it scores its ain wark, an it tells ye fan it isna shuir. It disna assess, it disna decide, an it cairries nae professional responsibility for onything that happens in the conversation. Ye dee.
That maiters maist at the verra meenit the tool leuks maist convincin. A fluent owersettin wi a gweed score is aye jist an owersettin, an the judgement aboot fit the body means, fither they've unnerstuid ye, fit risk is there an fit shid happen neist bides wi the practitioner throwe it aa. Naething on the screen shifts ony pairt o that, an nae output o the tool is a defence for a decision ye widna itherwise hae made.
Fit bides yours:
- Decidin fither this conversation is richt for the tool at aa.
- Noticin risk. The tool will help ye see it an will niver be the reason ye didna.
- Checkin unnerstaunin direct, the wye ye wid wi ony conversation that maiters.
- Stoppin fan somethin isna landin, even far the screen leuks confident.
- Recordin the substance o the conversation in yer ain systems, in yer ain wirds.
Consent an the ither body
The body ye're spikkin wi shid ken fit's gaun on. In practice that means:
- They're telt that a machine owersettin tool is bein used, an that they can speir for an interpreter insteid.
- They're telt if a supervisor is present. The product says sae itsel, sae it disna hing on the warker mindin tae.
- On their ain device, the interface is in their ain leid, sae the explanation wins throwe tae them as weel as the owersettins dee.
Ken fit it's nae gweed at
This page taks it that the tool is aaready a reasonable fit for the conversation in front o ye. Decidin fither it fits yer service at aa is a separate question, answered by a separate document: fit the scorin disna gie ye, fit leids it hannles peerly, an far conversation data gyangs.