Yer Return on Investment

Fit the leid gap costs ye the noo

Fower lines, an yer service pays ilka een o them aaready. Three o them ye can price fae yer ain records this efterneen.

1. Interpreter bookins for conversations that didna need een. Yer finance system kens the unit cost an yer bookin records ken the volume. The question is fit proportion were triage, a status update, an explanation o neist steps, or arrangin the appointment that did need an interpreter.
2. Saicont appointments. Ilka conversation that ends in "come back fan we can get an interpreter" is a repeat visit: anither slot, anither staff oor, anither journey for the body, an a gap far their situation can get waur.
3. Staff time at the desk. The meenits spent warkin roon the gap wi a phone app, a colleague that his a puckle o the leid, or a relative that shidna be in the room.
4. The conversation that niver happent. The disclosure nae made, the option nae explained, the entitlement nae claimed. Ye canna pit a price on this een, an in maist services it's the biggest o the fower.

The arithmetic

Tak the nummer o conversations in a month far naebody in the biggin his a leid in common wi the body in front o them. Split that on the safeguards page, that lists the conversations that genuinely need a qualified interpreter an is deliberately conservative. My Words is only iver aboot the saicont group.

Agin that saicont group, pit the monthly plan price fae the prices page. Acause ilka plan rins month tae month, that's yer hale exposure: if the first month disna shift ony o the fower lines abeen, ye stop.

If yer evaluation speirs aboot social value

Public bodies wechin this up unner the Public Services (Social Value) Act hae a separate set o questions, an fit we can an canna evidence agin them is set oot on social value.

Fit tae measure aince ye stert

The product produces its ain evidence, sae the afore-an-efter disna need a separate exercise. Fae the first day ye hae the nummer o conversations held, the leids they were in, the fidelity score on ilka turn, an the transcripts. Set yer baseline fae the fower lines abeen afore ye switch on, an ye hae a comparison raither nor an impression.