Common problems
Fan somethin leuks wrang
Maist o the surprisin behaviour comes fae the checkin that rins on ilka turn, an the record keeps ilka version, sae ye can cairry on an leuk back at fit happent efterhin. If a turn gaed wrang in a wye that maitered tae the body in front o ye, note the time an the leid pair afore ye close the conversation.
Warkin as intendit
Nae faults, for aa they leuk like it
- It speirt a question at the ither body insteid o owersettin fit I said.
- That's the clarification behaviour. It happens fan the source cud reasonably mean twa different things, an it's deliberate: the ither road is a confident owersettin that micht be wrang. Lat it speir. If it's speirin constantly at ae kin o phrasin, that's wirth reportin.
- The owersettin chynged efter it appeared.
- That's self-revision. The first attempt scored unner the threshold an the tool wrote it ower again afore the ither body saw it. Baith versions bide in the record.
- There's nae note aside een o the turns.
- Nae score wis produced for that turn, sae naething is shawn. A teem space means unchecked, nae that aathing's fine, an it's drawn that wye on purpose. If it happens on ilka turn, log a ticket.
- It used a different wird for the body nor I wid hae.
- Age band an gender affect foo an owersettin refers tae somebody, acause mony leids pick the wird for a body fae baith at aince. Check fit's recordit aboot the body an sort it: an assumption left uncorrectit cairries intae ilka turn efter it.
- Foo dis it compare wi a phone owersettin app for speed?
- It warks oot at aboot the same speed, an ye get a hantle mair for it. Ilka turn is owerset wi the hale conversation in scope, scored agin the source, an written ower again if it scored badly, an aa that afore it wins throwe tae the ither body. A phone app dis ae pass an tells ye naething aboot it. Ye end up wi the same pace o conversation an a note aside ilka turn sayin foo the check gaed. If a turn is iver takkin lang eneuch tae stall a conversation, that's wirth tellin us aboot.
Real problems
Things tae try first
- The ither body's device isna shawin the conversation.
- Check the link hisna been used on a saicont device an that it hisna been revoked. Issue the link again. If they're on a phone wi a peer signal in yer biggin, the shared screen is the quicker answer.
- The leid I need isna in the list.
- Check the leids page agin the 40 seedit the noo. Non-Latin scripts, includin Arabic, Urdu, Bengali, Somali, Farsi an Mandarin, arena covered yet an are bein wirkit on. There's nae wark-roon inside the product for a leid that isna there.
- Text in anither script is shawin in a different typeface.
- The typeface is missin that script, sae the browser pits anither een in its place. The owersettin itsel isna affected. Report it wi the leid an we'll tell ye far the script support is.
- I canna sign in.
- If ye use a passkey, the usual cause is the device: the passkey bides on the phone, laptop or security key ye enrolled it on, sae try that device an check yer browser supports passkeys. If ye sign in wi a username an password, check the twa-factor code is fae the richt accoont an that yer clock is richt. If ye've tint the device wi yer passkey on it, log a ticket an we'll enrol a new een.
- A transcript is missin turns.
- Log this straucht awa wi the date, the time an the leids, an nae case details. A gap in a record is mair serious nor a bad owersettin an we treat it that wye.
- The owersettin wis wrang in a wye that maitered.
- This is the maist usefu report we get. Tell us the twa leids, roon aboot fit wis meant, roon aboot fit cam oot, an fit the note aside the turn said. Dinna include onything that identifies the body.
Nae here
Log it an we'll answer
Fit ye were deein, fit ye were expectin, an fit happent insteid. In general terms, wi naething that identifies onybody.